Shipping policy

Last updated: June 27, 2026

St Neots Gifts & Toys ("we" and "us") is the operator of (https://stneotsgiftsandtoys.uk/)

("Website"). By placing an order through this Website you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

  1. GENERAL

Orders are usually processed within 1–3 business days after payment has been received and confirmed.

Orders are processed Monday to Friday, excluding UK bank holidays. During busy periods, processing times may take slightly longer.

  1. SHIPPING COSTS

We currently deliver to customers in the United Kingdom only.

Our delivery options are:

Economy Delivery: 5–8 business days — Free
Standard Delivery: 3–4 business days — £15

Delivery times are estimates and may vary depending on the courier, destination, weather conditions, busy periods, bank holidays, or circumstances outside our control.

  1. RETURNS

3.1 Return Due To Change Of Mind

St Neots Gifts & Toys will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, Once the returned item has been received and approved, the refund will be issued to the original payment method used for the order. We will notify you once this has been completed

through email.

(St Neots Gifts & Toys) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

St Neots Gifts & Toys will happily honor any valid warranty claims, provided a claim is

submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will

reimburse you upon successful warranty claims.

Upon return receipt of items for warranty claim, you can expect St Neots Gifts & Toys to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

  1. DELIVERY TERMS

4.1 Transit Time Domestically

In general, Our Handling time is 1- 3 days

Economy 5 to 8 business days free

Standard 3 to 4 business days £ 15

4.2 Transit time Internationally

We cannot provide international services.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.5 P.O. Box Shipping

St Neots Gifts & Toys will ship to P.O. box addresses using postal services only. We are

unable to offer couriers services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

  1. TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

  1. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

  1. DUTIES & TAXES

We aim to keep stock information accurate. However, if an item becomes unavailable after your order is placed, we will contact you to offer a suitable solution, such as waiting for restock, replacing the item, or receiving a refund for the unavailable item.

  1. CANCELLATIONS

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order

has already been dispatched, please refer to our refund policy.

  1. INSURANCE

Parcels are insured for loss and damage up to the value as stated by the

courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

  1. CUSTOMER SERVICE

For all customer service enquiries, please email us at

CONTACT US

WE'RE HERE TO HELP

Address: 38 Huntingdon St, St. Neots PE19 1BB, United Kingdom

Telephone: +44 73 0736 8259

Email: contact@stneotsgiftsandtoys.uk